University Mail Services does not forward employee mail off campus. This is because it is assumed mail delivered to an ACU departmental mailbox is job-related. Therefore, the mail should be delivered as addressed to the old position, rather than to follow the individual to their new job. Individuals are responsible for notifying correspondents of their address changes.

If the mail item gets returned to the Mailroom after we deliver it to the corresponding departmental box, the only thing Mail Services can do is label it “return to sender” and place it in outgoing mail.