Learn More
Our online degree programs are designed for busy working adults just like you – intentionally structured to allow you to balance work, life and other commitments. As a student of ACU Online, you are part of a vibrant, virtual, Christ-centered community.
About the Program
At ACU, our online Master of Arts in Conflict Management and Resolution will give you the knowledge and skills necessary to help you manage conflict effectively and professionally while fostering relationships and successfully moving parties to agreement. Our emphasis on resolution reflects the importance of maintaining relationships, even through a disagreement.
Program Structure
All the Details on Your Degree
Your master’s degree in conflict resolution can help position you for a brighter future in any field. We have four tracks available to customize your degree to your career goals.
Required Hours
36 hours
24 months
Example Coursework
Negotiation
Mediation
Managing Conflict in the Workplace
Foundations of Family Conflict Dynamics
Department
Upcoming Start Dates
January 11, 2022
March 8, 2022
Common Job Titles
Facilitator
Ombudsman
Mediator
Contract Negotiation Manager
Arbitrator
Diplomat
Concentrations
Healthcare Organizations
The healthcare industry is one of the largest in the US, and while it often provides a perfect storm for conflict, it also functions best when there is a spirit of collaboration among healthcare team members, patients, and families. This concentration provides specialized training for those who desire to help interested parties work together for the best interest of all.
Organizational
This concentration focuses on conflict management skills for those who desire to work in/with organizations such as businesses, non-profits, etc., by developing conflict management systems specifically designed for them. Other skills such as training employers and employees on appropriate conflict management techniques are also emphasized.
Practitioner
The practitioner concentration prepares students who desire to work in any of various private conflict management fields such as mediation, training, workshop development, ombuds, etc.
Meet the Program Director
Dr. Kipi Fleming, Master of Arts in Conflict Management and Resolution
Dr. Kipi Fleming received her B.S.Ed in elementary education with an emphasis in reading from Abilene Christian University in 1985. Before the birth of her children, she taught first grade and later substituted in the public schools in Texas and Oklahoma at all levels. Dr. Fleming received her MACRR from ACU in 2010 and went on to complete her doctorate in conflict analysis and resolution from Nova Southeastern University in 2015 where her research concentrated on the biblical interpretation of marital submission and how it affects the Christian marriage relationship.
Dr. Fleming joined the faculty at the Duncum Center in the summer of 2015 as an adjunct professor and was named the conflict management program director at ACU Dallas in July of 2016. Her research interests include family conflict, gender and conflict, conflict in schools, leadership and conflict, church conflict, and conflict in American history. Dr. Fleming is a mediator for the Lubbock County Office of Dispute Resolution where she works primarily with families in divorce mediations.
Spotlight
The Role of Effective Conflict Resolution in Improving Relationships and Fostering Productivity
Conflict resolution can offer immense benefits to organizations. Learn how you can use mediation skills to build relationships and boost productivity in your work environment.
4 Signs Conflict Resolution is in Your Blood
Problem solving … arbitration … mediation — many people have natural abilities to create consensus and soften opinions, even in very tough issues; however, innate skill is not as useful as skill combined with training.
Student Spotlight: Anna McLeod
Meet Anna McLeod, recent Abilene Christian University alumna and former women’s basketball lead scorer. Check out our latest blog to see how ACU enabled her to excel from the court to the classroom both on campus and online during her time as a Wildcat.
How to Prepare for Difficult Conversations in the Workplace
Not sure how to have difficult conversations at work? Here are six steps that can help you develop a plan in advance of the meeting to ensure a win-win situation.
To be considered for admission, students must:
- Complete the online program application accompanied by a non-refundable processing fee.
- Submit official transcripts showing earned bachelor’s from a regionally accredited college or university or the equivalent.
- Have a cumulative GPA of 3.0 or above, probationary status may be granted.
- Submit a current resume.
Abilene Christian University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, master’s and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Ga. 30033-4097 or call 404-679-4500 for questions about the accreditation of ACU.
Abilene Christian University enjoys a strong national reputation as one of the leading private Christian universities in the west and southwest, indicated by various ratings (such as U.S. News and World Report and other reports).