For Students
Mobile Help Site
Quickfacts

Phone:

(325) 674-5555

Email:

team55@acu.edu

Location:

Library - Room 214


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Voice Mail

  1. What is Voice Mail?
  2. Getting Started
  3. Accessing Your Mailbox
  4. Logging on for the First Time
  5. Recording a Greeting
  6. Recording Your Name
  7. Changing Your Passcode
  8. Logging Off
  9. Playing Messages From Your Room
  10. Playing Messages From Another Room
  11. Playing Messages From Off Campus
  12. Answering a Message
  13. Sending a Message To More than One User

What is Voice Mail?

Voice Mail is a messaging system that allows you to send and receive messages from any touch-tone phone. Each residence hall room has a voice mailbox from which the room occupants will be able to access their messages. Friends and family who call you are automatically routed to voice mail when you do not answer your phone after four rings, or when your phone is busy.

Your voice mailbox contains your messages, your personalized greeting, and your passcode. You play your messages at any touch-tone phone on campus or off campus by calling a system access number to reach your mailbox. You also record your greeting and create your passcode through your mailbox. Roommates will share the voice mailbox and passcode. If you keep your passocde confidential, your entire interaction with the voice messaging system is confidential; no one besides your roommate has access to your mailbox.

At each step, prompts tell you which key to press or what your options are.

Getting Started

When you use voice mail for the first time, you will hear a tutorial that helps you set up a passcode and a personalized greeting.

Accessing Your Mailbox

If you wish to record your own greeting or if you will be calling in for messages from other phones, you will need to set up a personalized mailbox.

Logging on for the First Time

  1. Dial 2801 from your own phone. The system will then ask you for a passcode. Enter your temporary passcode given to you by Team55 at ext. 5555.

  2. The system will automatically take you through a tutorial the first time you log on. The system will tell you step by step what keys to press in order to reset your passcode, record your name, and a greeting. Remember to press 9 after each change in order to save your recordings.

If you need additional help in setting up your voice mailbox, please call Team55 at ext. 5555.

Recording a Greeting

You can record a personalized greeting, including information such as your name and number.

  1. Dial 2801.
  2. Enter your pass code.
  3. Press the 'U' key for User Options.
  4. Press the 'G' key for Greetings.
  5. Press the 'R' key to record your greeting.
  6. Press the 'R' key to review your greeting, 'D' to discard your greeting, or 'X' to exit and save your greeting.
  7. Press the 'X' key again to exit to the main menu.

Recording Your Name

Your recorded name is called a personal verification. This plays for your callers to identify your mailbox.

  1. Dial 2801.
  2. Enter your passcode.
  3. Press the 'U' key for User Options.
  4. Press the 'N' key for Name.
  5. Press the 'R' key to record your name.
  6. Press the 'R' key to review your name, 'D' to discard your name, or 'X' to exit and save your name.
  7. Press the 'X' key again to exit to the main menu.

Changing Your Passcode

You may change your passcode as often as you wish. Remember it must be between 4 and 8 digits.

  1. Dial 2801.
  2. Enter your passcode.
  3. Press the 'U' key for User Options.
  4. Press the 'P' key for passcode.
  5. Enter 4 to 8 digits for your passcode.
  6. The automated teller will repeat your new passcode.
  7. Press the 'X' key to exit the system.

Logging Off

  1. Press the 'X' key.

Playing Messages From Your Room

You will hear a voice stating, "you have voice mail" when you pick up the handset, indicating that you have a message. When you play your messages, you will hear new messages first, followed by stored messages if you choose to listen to them.

  1. Dial 2801.
  2. Enter your passcode.
  3. Press the 'P' key to play the first message.
  4. After or during each message that plays, you can replay, keep, delete, or answer:
    1. Press the 'P' key to replay the message. . Press the 'K' key to save the message.
    2. Press the ,*, key to rewind the message; the '#' will fast forward the message.
    3. Press the 'D' key to discard the message. . Press the' A' key to answer the message.
    4. Press the 'G' key to give the message to another user.
    5. Press the 'X' key to exit the system.

Playing Messages From Another Room

You may need to at some point to check your message from another phone on campus.

  1. Dial 2801.
  2. Press the *, key and enter your four digit extension.
  3. Enter your passcode.

Playing Messages From Off Campus

  1. Dial your phone number 674-xxxx
  2. When you hear your message play, press the *, and the system will say, "Hello, [Your Name]. Please enter your passcode."

Answering a Message

After you have listened to the message and have decided to answer it, press the 'A' key to answer.

  1. When you are finished, press the '#' again to end your recording.
  2. Press the 'X' key to send a copy of your comments and message.
  3. Press the 3 'X' key to exit the system.

Sending a Message To More than One User

You can send the same message to more than one user.

  1. Dial 2801. Enter your passcode.
  2. Press the 'M' key to make a new message.
  3. Enter the extensions of the persons who will be receiving this message.
  4. After all extensions have been entered, press the '#' key to record your message. When you are finished, press the '#' again to end the recording.
  5. Press the 'X' key to send your message and then again to exit the system.