What does the Team55 office do?

The Team55 office is the heart of ACU's student support group. The office functions as a technical support calling center and as the business office for student's technical needs.

We are open well past normal business hours to maximize our interaction with students. Team55 has the same hours as the Library. View a list of our open hours. If it is after our normal open hours please feel free to call the office and leave us a voice message. Our support personal will contact you as soon as possible.

Who will I talk to when I call?

When you call the office you will be put through to one of our support personnel. The office staff is made up of students just like you. During our open hours we are staffed by three phone technicians. Their main responsibility is to handle walk-in traffic and answer all calls that come into the office. You may contact us by calling (325) 674-5555.

Why would I need to visit the office?

We always welcome walk-in traffic and would be happy to help you out in any way that we can. Most students who come by the office come to:

Troubleshoot Technical Issues
Use the Scanners
Use Adobe Photoshop
Ask Questions About Various Computer Applications
Make a long distance payment
Ask Technical Questions
Burn CDs
Pick-up Various Materials - (Student CD or Dial-up & Ethernet Instructions)
Get Virus/Spyware Cleaned Off Your Computer
Laptop Check-Out
Color Printing
Movie Editing Equipment
Final Cut Express

What else can we help you with?

Assistance with all ACU login accounts
Using your Home folder (personal disk space)
Using your email account
Printing help in computer labs
Phone and Voicemail troubleshooting (including University Park residents)
Cable TV troubleshooting
Assistance with ResNet connections and setup
Basic computer troubleshooting (Team 55 will not work on or replace bad hardware, but can refer you to local vendors in Abilene)
Virus Software and assistance with Virus clean-up
Spyware Software and assistance with Spyware Removal
TESA Lock Access
Long distance service
University Park telephone line lease

Additional Charged Services Include:

High Quality Color Printing - $0.50 per page
Black and White Printing - $0.10 per page
Tabloid Printing - $0.20 per page