Frequently Asked Questions

  1. I’m worried about the security of my device.
  2. My iPhone/iPod Touch doesn’t appear to be working.
  3. Where will I be able to access the Internet?
  4. Can I put my phone bill on my ACU Student Account?
  5. I have a billing/plan question or problem?
  6. What are ACU’s policies on “jailbreaking” my device?
  7. I’ve lost, misplaced, or had my device stolen.
  8. My device has been damaged. What can I do?
  9. I’ve read through this site and spent some time working with my device, but I still don’t feel comfortable with it.

I’m worried about the security of information on my device. Can I set a password?

Yes. Go to the Settings Menu and select “General”. Then select Passcode Lock and create a numerical passcode. You can adjust settings as to when the phone will lock. By default, when you create a passcode, the phone will require you to enter it everytimethe phone becomes locked, either by time out and by pressing the top button of the phone.

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My iPhone/iPod Touch doesn’t appear to be working correctly, what do I do?

A: The first step to take if your device is malfunctioning is to consult the Troubleshooting section of this manual (page ##). This section will walk you through steps such as resetting the device and restoring your device to factory defaults. If you have already tried the tips mentioned there and you device is still not working, you can contact Team55, our student division of on campus Technical Support. They will be able to offer front line support and escalate your concern to the appropriate people. 

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Where will I be able to access the Internet with my device?

If you are using an iPhone, you will be able to access the Internet anywhere within the Edge or 3G network, in Abilene this will be anywhere you have cell signal. If you are able to connect to a wireless network, however, you will generally experience a faster connection.

If you are using the iPod Touch, you will only be able to access the internet by connecting to a Wireless network. Since ACU has a wireless campus you should be able to connect from anywhere on the ACU campus.

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Can I put my phone bill on my ACU Student Account?

No. Your AT&T Account is a contract between you and AT&T and does not involve ACU. ACU will provide the phone and support for the phone, but is not involved in the billing process.

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If I have a billing question or problem in regards to my iPhone plan, who do I contact?

You will need to contact AT&T, not ACU.

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What are ACU’s policies on “jailbreaking” my device?

ACU’s policies are the same as Apple and Cingular: We will not support or repair a device that has had its software altered, hacked, or manipulated in any fashion (commonly referred to as “jailbreaking” the phone). Doing so is a violation of your contractual agreement and voids any kind of warrantee you may have had. Should you experience difficulties with a device that has been altered, your first step should be to restore the device to factory defaults before contacting anyone for support.

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I’ve lost, misplaced, or had my device stolen. Will ACU provide a replacement?

Ultimately, you are held responsible for your own device. You should keep a copy of your device’s serial number in case of theft or should someone find the device. If the device cannot be found, you will be responsible for replacing it.

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My device has become damaged and is no longer functional. What can I do?

If your device is damaged, it may be able to be repaired or replaced under warrantee. You should contact Team55 or bring your device to the Team55 Pit Stop in the Learning Commons to have it looked at. When reporting a problem, please be up front and honest in regards to how the device was damaged. 

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Will all of my classes require the use of my iPhone/iPod Touch?

Classroom use of the iPhone or iPod Touch will be at the discretion of your professor. 

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I’ve read through this manual and spent some time working with my device, but I still don’t feel comfortable with it. Does ACU offer any kind of training for me?

Depending on the time of year and demand ACU may provide training classes to help you learn how to use all the features of your device. For more information in this regard, visit www.acu.edu/training or contact Team55.

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