Frequently Asked Questions

1. How do I access myACU?
2. Macintosh or Windows?
3. Is it better to bring a desktop computer or a laptop?
4. Do I need my own printer?
5. Computer access if I didn’t bring my own computer
6. Where can I access the network with my computer?
7. Forwarding your ACU e-mail
8. Can I continue to use AOL?
9. What is “Banner Web” and how do I get it?
10. How can I access my long-distance phone bill online?
11. How can I find out my current classes schedule?
12. How can I get a job working with Technology?
13. I have a Cox Cable Modem and I can't log into myACU?
14. What is my username?
15. What is my password?
16. What is my e-mail address?
17. Can I change my username?
18. What if I can't get my Ethernet connection to work?
19. ResNet FAQs

How do I access myACU?   

MyACU is the main web portal for the ACU campus. The address for myACU is http://my.acu.edu. Because of the security built into myACU, you will need to use Safari, Firefox 2+, IE 6+, or Netscape 6.x. If you are an AOL user or using a service provider that includes a custom browser, you will need to minimize that browser and use one of the browsers listed above.

Is it better to have a Macintosh computer or a Windows computer?   

Your choice of major best determines the type of computer you bring to school. Each department will have certain software and computer access that you will need to use. It would be best to mirror their standards. ACU uses both Dell and Apple machines on campus.  Please visit our new computer site if you would like to view their online stores.

Is it better to bring a desktop computer or a laptop?   

If you want to work on your computer outside of your room, then a laptop is the best option. However, desktop computers are usually less expensive and are less likely to be stolen.

Do I need my own printer?   

ACU provides each computer lab in the residence halls and several other labs with a laser printer. Each student is given a $15 printing balance to spend in these specific labs. The charge for printing in these labs is 10 cents a page. Once your $15 is used, the resulting balance will be billed to your student account monthly. You can see your current balance on myACU under the "Records" tab. Credits for bad printouts can be given at the Team55 office if requests are made in a timely manner.

What kind of computer access will I have if I didn’t bring my own computer?   

Every residence hall has a 24-hour computer lab for its residents. The computer lab on the 3rd floor of the Library is open to all students when the Library is open and no classes are scheduled.  Several other computer locations are scattered throughout the Library on all floors. Most departments also have a computer lab available to their majors.  Check out the Labs on campus.

Where, besides my room, can I access the network with my computer?   

There are open network connections in some of the study rooms in the Library; you will have to check with the Library staff for their availability. Team55 also offers students the ability to checkout a laptop while they are in the building.  All buildings on-campus are equipped with wireless Internet access.

How can I set my ACU e-mail address to send my e-mail to a different address?   

ACU now uses Gmail as its e-mail service.  You can forward your incoming ACU e-mail through myACU under the the "Mail" tab. When you select the "Mail" tab, there should be a link called "Settings" in the upper right-hand corner.  Click on "Settings" and you will be brought to your mail settings page.  Click on the link that says "Forwarding/POP IMAP" towards the top of the page.  Under "Forwarding" put the e-mail address to which you wish to send all your incoming mail. There is a "Disable forwarding" option if you wish to stop your ACU e-mail forwarding to a different address.

What is “Banner Web” and how do I get it?   

“Banner Web” is your access to class enrollment, online grades, and financial information. You can access “Banner Web" through myACU by using the "Banner" tab. To log into “Banner Web," you will need your Banner ID number and PIN, which is originally set to your six-digit birth date (mmddyy).  If you have problems getting into “Banner Web" please contact the Team55 office at 325-674-5555.

How can I find out my current classes schedule?   

The courses that you are enrolled in are available in myACU under the "Academics" and "Courses" tab.  You can also check your schedule by logging into Banner Web.

How can I get a job working with Technology on ACU’s campus?   

There are several technology-related jobs on campus. The two largest, centralized offices are Team55 and the HelpDesk. Team55 deals mainly with the student population and the HelpDesk deals mainly with Faculty and Staff. To inquire about positions in these areas, contact the Team55 office. Several departments on campus are always looking for technical workers. You can check directly with the departments, or with the Human Resources office on the 2nd floor of the Hardin Administration Building.

I have a Cox Cable Modem and I can't log into myACU.   

Cox Internet service forces a proxy on each connection from a PC with a Microsoft operating system. For users to authenticate properly to my.acu.edu, they must remove the proxy setting each time they connect. PC users need to click "Start", select "Run" and type "REGSVR32 URLMON.DLL". Macs and LINUX operating systems do not have to perform this fix.

What is my username?   

Usernames are designated account names for individual students. Each account name is based on the corresponding student's initials, the year the account was created, and followed by a random letter of the alphabet.  If you don't know your username, please visit our account info page.

What is my password?   

When an account is created, the password is the last 8 numbers on the back of your student ID card.  If your password is not working, please call the Team55 office at 325-674-5555.

What is my e-mail address?   

Your e-mail address uses your username in addition to "@acu.edu" as the extension. (i.e. Username: aaa00a, e-mail address: aaa00a@acu.edu)

Can I change my username?   

No. All students have the same type of username as described above.

What if I can't get my Ethernet connection to work?   

The first step in all troubleshooting is to make sure your computer is set up properly.  Check out our ethernet instructions to make for sure that your machine has the proper settings.  If your machine still doesn't connect, try rebooting and check to make sure that your Ethernet cable is plugged into the wall and to the back of your machine.  If you continue to have problems, call the Team55 office at 325-674-5555.