Each computer purchased through the Computer Replacement Program (CRP) has a three year warranty. With the first cycle extending to four years, these warranties will expire before new ones are purchased. Employees are asked to check the warranty expiration date so that any known issues or problems can be repaired before the warranty expires. If you are still covered under warranty and notice any computer related problem with your machine, please call the Helpdesk so that a technician can service your machine while under warranty.
For Dell computers:
For Apple computer:
If a problem exists with a computer out of warranty the CRP will repair the machine at no cost to the department as long as it is the original CRP computer assigned to that employee. However, any computer not bought under the CRP program will only be repaired if it is under warranty. Once a non-CRP computer is out of warranty no service will be provided by IS. It is recommended that any known computer problems be reported and repaired before the expiration date to save Univeristy resources.
If you need assistance or have questions regarding your computer warranty, please contact the Helpdesk at 325-674-4357
