Spam Filtering in GMail

The Gmail conversion is now complete! Now that Google is filtering the spam messages instead of the Ironports (ACU’s previous spam filtering system), much of what was blocked and eliminated before is now put in the Gmail Spam folder. Here are a few things to consider:

  • Check the Spam folder periodically to help Google know what is or isn't spam. Clicking the “Report Spam” or “Not Spam” will train Google on what you think is Spam. They are deleted after 30 days of receipt.
  • If you use an email client like Thunderbird, Outlook, or Mac Mail,  you will not see the messages in the Spam folder unless you go to the web interface.
  • The spam messages most likely will have very offensive subject lines. There's nothing we can do about this, but fortunately, there will be fewer and fewer false positives as time goes on and so it will have to be checked less frequently. Google recognizes spam based on sender, subject line, and the content of the message.
  • There's no way to whitelist a domain from an individual account but you can create a filter to apply a label to messages from a particular domain, making it easier to identify them if they get put in the spam folder.

If you have any questions, please contact Team 55, Ext. 5555 or the Helpdesk, Ext. 4357.


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