Tivoli Backup System

Backup Policy for Client Computers
Backup services will be provided by Information Services without additional charge for all ACU-owned client computers assigned to faculty and staff.  If you have questions about our new backup system please review our Backup FAQs page.

Backup services are optional. Clients can decline backup services by printing, signing, and returning the Opt Out Statement to Technology Support Services at ACU Box 29201, attention Kay Reeves. All computers that are backed up by Information Services must adhere to the following requirements:

Backup Requirements

• The client computer is running one of the following Operating Systems: Windows XP or Mac OS 10.4 or higher. 
• Files must have some type of conduit on which to connect to the backup system in order to move copies of the files to storage. Backups can only occur when the computer is connected to either ACU’s wired or wireless network, although to meet the time constraints, the network speed of a wired (Ethernet) network is much preferred.
• The client computer has a copy of Tivoli Storage Manager (client edition) installed.  Client licenses are provided by IS for one ACU-owned computer for each faculty/staff employee.
  
• The client has placed all files in the user profile, which is located in the Documents and Settings folder on a PC and in the Users folder on a Mac.
  
  • Some file types are excluded such as:  applications, temporary internet files, video files, disk image files, and music files.  To view a detailed list of these file types please take a look at our exclusion list.
    

Backup Services
An automated backup on each client computer will occur during a 48-hour period every Tuesday - Sunday. The client's computer must be connected to the ACU network at the time the backup is scheduled.

• Clients will be alerted if a backup has not been performed based on settings in the Backup Monitor application.
• Clients can initiate their own backup and restore service at their convenience.
• Clients can contact the Help Desk for assistance at Ext. 4357. 
• Full-time Technology Support staff will be assigned to provide client support and respond to all work requests. Priority is given to clients who have failed hard drives. 
• Deleted files are available for retrieval from the Tivoli system for 30 days. 
• For each file copied from a client, there are at least three copies, and in many cases, as many as six copies, written to tape on the backup system.