When and how often are automated backups performed?
For all users, backups are performed on Tuesday, Wednesday, Thursday, Friday, and Saturday from 9:00 a.m. to midnight. It is better to leave your computer on and connected to a wired Ethernet connection to facilitate the backups.
Warning: Remember that any files and documents open when the backup process runs will not be backed up. This includes database files such as those created with FileMaker Pro or MS Access.
How many different versions of a file will be backed up (as the client changes a document over time)?
Any changes made to documents and other files are backed up on Tuesday, Wednesday, Thursday, Friday, and Saturday of each week. The Tivoli server will store up to 2 different versions of the same file. When a fourth version of a file is backed up the oldest version is deleted from the Tivoli Server. Any of these versions may be retrieved by the client by using the Restore function in the Tivoli client software.
How long are files retained on the backup system after the file is deleted on the client's computer?
Client files are retained for 30 days.
Will clients be able (and allowed) to perform their own backups and restores?
Tivoli clients may perform immediate backups and restores by using the Tivoli Storage Management Software installed on their computer. If you have questions, please contact the Help Desk at Ext. 4357 for assistance.
What files and folders will be backed up?
For Windows Clients on Tivoli we back up the Documents and Settings folder. All documents and files stored on the Desktop or in the My Documents folder are being backed up since both of these reside in the Documents and Settings folder. We exclude all music and movie file formats, applications, and temporary internet files.
For Mac Clients on Tivoli we backup the Users folder, which includes the files stored on the Desktop or in the Documents folder. We exclude all music and movie file formats, applications, and temporary internet files.
Who will pay for the client license and storage expense?
Client licenses are provided by IS for one ACU-owned computer for each faculty/staff employee.
Will I be alerted if my backup is not working?
Yes, there is an automated tool, called the Tivoli Backup Monitor, that will identify the status of the backup application. It will display three different colors according to your last successful backup.
If your indicator is red and you do not know the reason for the missed backups, contact the Help Desk , Ext. 4357, immediately.
