ACU Backup FAQs

  1. How do I use Carbonite?
  2. How does Carbonite work?
  3. How do I apply a subscription license to Carbonite?
  4. What if I don't want Carbonite?
  5. Why Carbonite?
  6. When and how often are automated backups performed?
  7. How many different versions of a file will be backed up (as the client changes a document over time)?
  8. How long are files retained on the backup system after the file is deleted on the client's computer?
  9. Will clients be able (and allowed) to perform their own backups and restores?
  10. What files and folders will be backed up?
  11. Who will pay for the client license and storage expense?
  12. How do I know if my backup is working?

How do I use Carbonite?    
Check out the online tutorials for both Mac and Windows users.

  • Mac Users
    • How to see or change what is backed up
    • How to restore your files
  • Windows Users
    • How to change Carbonite's settings
    • How to restore your files

How does Carbonite work?    
Carbonite installs a small software program on your computer that works quietly in the background looking for new and changed files to back up. It looks and feels like part of your computer, and is integrated with your desktop, so there’s nothing new to learn.

Carbonite takes data privacy and security very seriously. Carbonite encrypts your files twice before backing them up securely off site, using the same encryption techniques that banks use. Files remain encrypted at Carbonite's secure data centers, so only you can see them.

When your computer is idle, Carbonite automatically backs up new and changed files. You don’t have to do anything! When you’re using your computer, Carbonite goes to sleep so it will never slow down your computer or Internet connection.

With Carbonite, restoring files is quick and easy. If you accidentally delete or otherwise lose some of your files, just a few clicks from your desktop to get them back. If you lost all your files because your computer is damaged, stolen, or "just dies," you can easily restore them to a new computer.

How do I apply a subscription license to Carbonite?    

  • Log in to www.carbonite.com/manage.
  • Click on the Subscription Information tab.
  • You should see an available activation code under the heading Subscriptions ready to be installed on your PC. Click on the Apply button next to the available subscription.
  • Follow the instructions on the next page to apply the subscription you purchased to the appropriate computer. You'll have the option of applying your subscription to any of the computers on your Carbonite account. You can also install Carbonite on the computer you are currently using.

What if I don't want Carbonite?    
If you prefer, you can back up using another backup method. We also support, for an additional expense, external hard drives and software used for backups. For Windows machines we support the use of Genie Timeline ($40) and Windows 7 Backup and Restore (free with Windows 7). For Apple machines we support Apple Time Machine (free). If you have any information that is covered under HIPPA, you should use an external hard drive.  For more information about Carbonite security visit their website.

Why Carbonite?    
Carbonite offers many advantages over our previous backup system:

  • Carbonite will back up all the irreplaceable data on your computer (digital photos, music, office documents, and other valuable files) whenever your computer is connected to the Internet.
  • Carbonite is very easy to set up and use, requiring little or no ongoing user involvement. 
  • Carbonite has a simple interface that allows you to backup/restore files.
  • Carbonite will automatically encrypt your files before they leave your computer so that no one else can read them.
  • Carbonite allows you to access your backed up files from another computer and from your iPhone or iPod Touch.

When and how often are automated backups performed?    
When your computer is idle, Carbonite automatically backs up new and changed files. You don’t have to do anything! When your computer is in use, Carbonite goes to sleep so it will never slow down your computer or Internet connection.

How many different versions of a file will be backed up (as the client changes a document over time)?    
Carbonite keeps old versions of your files for up to three months. The Windows client keeps one version of the file for each day of the past week, one version for each of the previous three weeks, and one version for each of the previous two months that the file has been backed up. The Mac version does not yet support versioning. 

How long are files retained on the backup system after the file is deleted on the client's computer?    
Carbonite currently keeps backed up files deleted from your computer for 30 days after they are removed from your computer. After that, we will remove any files that are no longer on your computer from the backup servers. For example, if you delete a backed up file on December 1st, you have until December 30th before that file will be permanently removed from the Carbonite servers. 30 days is the standard amount of time if you delete a file from your machine.

Will clients be able (and allowed) to perform their own backups and restores?    
Yes.  The client application on your computer will give you the ability to perform your own restores.

What files and folders will be backed up?    
When you first install Carbonite you are given two options for backup:

  •  Back Up My Documents & Desktop (Recommended) - this option selects the data files located in the "C:\Documents and Settings" or "Users" folder.  This includes files located in your "My Documents" and "Desktop" folders.
  • I'll Manually Select What to Back Up Later - this option does not select any files to be backed up. It lets you choose what to back up after the installation.

Who will pay for the client license and storage expense?    
Client licenses are provided by Information Technology for one ACU-owned computer for each faculty/staff employee.

How do I know if my backup is working?    

  • Windows Users: There are three ways to determine the status of files in your backup:
    • All files that are backed up (or selected for backup) are marked with colored dots. Green means the file is backed up; yellow means the file is queued for backup. No dot means 'not selected for backup'.
    • Just right-click on any file or folder and select the Carbonite sub-menu to see the file or folder's backup status; the backup status will be listed in gray at the top of the menu.
    • You can see the status of all the files in your backup by browsing the Carbonite Backup Drive. Double-click on the "Carbonite Backup Drive" icon on your desktop, or open the drive from your "My Computer" directory. In the folder called "Backed up files", you'll see all the files and folders in your backup, organized just as they are on your computer.
  • Mac Users: 
    • The Carbonite Status icon is located in your top menu bar on the right side of the screen next to your system clock. If you are unable to see the Lock icon, In the Carbonite Preference Pane, select the Show Carbonite Status icon in menu bar option. If it is already selected, de-select and re-select it.

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