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Students to find easier access to services through ‘The Depot’

August 11, 2005

Gone are the days of students roaming across campus from building to building to complete paperwork, update records or request documents. Thanks to a new customer-service-oriented center at Abilene Christian University, this year students will find access to nearly all necessary services and paperwork in one location – The Depot.

The Depot will provide a one-stop shop for students’ most-requested services, such as billing, financial aid, transcripts, meal plans, ID cards, course transfers and even parking permits, said Kevin Roberts, director of re-engineering. Roberts has been studying customer service and working to implement this program for several years.

“The Depot is purely student service oriented,” Roberts said. “It’s born out of a desire for students and parents to have a higher level of service from ACU.”

The physical location of The Depot, which is located in the McGlothlin Campus Center, won’t be the only way for students to access necessary services. With the start of school, an online version of The Depot will be available to students as well, with many of the same services available through ACU’s intranet.

“More than ever, students are coming to college with a higher level of expectation for service and technology,” Roberts said. “We want to meet and exceed those expectations.”

The Depot combines services that previously were spread out among 10 different offices and seven different buildings on campus. ACU is one of only a handful of schools nationwide to invest in such a consolidation of student services, and ACU likely offers more services in one location than any other school, Roberts said.


If you are a member of the media who would like more information about this release, please contact Wendy Kilmer, director of public relations.

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