Credit Refunds

If your student account has a credit balance, ACU will automatically refund the credit via direct deposit only to ACH payment methods saved as your eRefund account within the Wildcat Pay Portal.

Here's how to designate an ACH payment method to receive a direct deposit:

Be sure to designate a bank account for direct deposit (ACH) in the Wildcat Pay Portal by entering your bank account info on the ‘eRefunds' tab. If an account is not designated for direct deposit, a check will be mailed to your local mailing address (or permanent address, if no local address is specified). However, the fastest way to receive a refund is to designate a bank account for direct deposit.

Please note: Prior to the 12th day of class each semester ACU will begin a weekly process to automatically refund credit balances. Since the refund process is automated, there is no need for students to request refunds.

Have additional questions? Visit our FAQ page or call The Depot at 888-588-6083.

Wildcat Pay Portal


  • Log in using your myACU email ID and password
  • Complete the sign up steps


  • Your student will need to enroll you as an authorized user
  • Authorized users will then receive a separate log-in user name and password