Credit and Debit Card Convenience Fee FAQ
Credit and Debit Card Convenience Fee FAQs
Beginning June 1, 2012, credit and debit card payments for student accounts will no longer be processed by ACU. TouchNet’s Payment Service (PayPath) processes online credit and debit card payments for tuition and other student account charges. Credit and debit card payments will only be accepted online at acu.edu/payingyourbill.
Below are some Frequently Asked Questions about the credit and debit card changes:
- Can I make payments on my student’s account by credit/debit card?
- What credit/debit cards can I use to pay student account charges?
- Why can credit/debit card payments for student account charges only be accepted online?
- Is there a fee for using a credit or debit card for student account payments?
- Why is a convenience fee added for credit/debit card payments?
- Why can’t I see the convenience fee charge on my student account?
- Is the convenience fee refundable?
- How can I pay my student account and avoid the convenience fee?
- Will ACU accept credit/debit card payments for non-student account charges?
- Will I be able to schedule a payment to a credit/debit card for a Wildcat Pay Plan?
- Yes. However, credit and debit card payments are only accepted online through the Wildcat Pay Portal.
- Beginning June 1, 2012, ACU will no longer accept credit or debit card payments by mail, in person, over the phone, or via fax for student account payments.
- Computers are available in The Depot for online bill payment.
- Credit and debit card payments are not processed by ACU. PayPath, a secure third-party payment service provider, processes online credit and debit card payments for tuition and other student account charges.
- You may make student account payments to PayPath with major credit and debit cards such as: MasterCard, Discover, Visa and American Express cards. Other cards that are accepted are Diners Club, JCB, China Union, BC Card, and DinaCard.
- Credit and debit card charges for student account payments will be processed by PayPath, not ACU. Because of that, ACU no longer has the ability to accept credit and debit card payments in person, by mail, over the phone, or via fax.
- ACU will continue to process check and cash transactions or ACH (electronic checks) without a convenience fee. See Payment Options page for details.
- Beginning June 1, 2012, card users will be assessed a separate, non-refundable convenience fee—2.75% of the payment amount ($3 minimum fee)—at the time of each credit or debit card payment for student account.
- The non-refundable convenience fee will be assessed by PayPath and will appear as a separate charge on your credit card statement.
- The convenience fee charged by PayPath covers the cost of processing credit and debit card payments. Please note: ACU will not receive any part of the convenience fee.
- The savings resulting from ACU’s elimination of credit and debit card processing costs will help fund an increase in ACU’s overall financial aid budget.
- The convenience fee is assessed by PayPath, not ACU, so it will not appear on your student account. The convenience fee will appear as a separate charge on your credit card statement.
- The 2.75% convenience fee is non-refundable. Any convenience fee disputes must be taken directly to your credit card company.
- E-Check payments from checking and savings accounts will continue to be accepted online by ACU via the ACH (Automated Clearing House) Network without a convenience fee hrough the Wildcat Pay Portal.
- ACU will continue to accept check payments via mail and both cash and check payments in person at The Depot. Please do not send cash through the mail.
- ACU will continue to accept MasterCard, Discover, American Express, and VISA credit and debit card payments without a convenience fee for non-student account payments, such as enrollment deposits, donations, athletic tickets, extended education courses, alumni events, etc.