Credit Refunds

If your student account has a credit balance, ACU will automatically refund the credit via direct deposit only to ACH payment methods saved within the Wildcat Pay Portal.

Here's how to designate an ACH payment method to receive a direct deposit:

Be sure to designate a bank account for direct deposit (ACH) in the Wildcat Pay Portal (see log-in below) by entering your bank account info on the ‘My Profiles' page under the 'Saved Pay Methods' tab. If an account is not designated for direct deposit, a check will be mailed to your local mailing address. However, the fastest way to receive a refund is to designate a bank account for direct deposit.

Please note: ACU will automatically refund credit balances weekly prior to the 12th day of class. Since the refund process is automated, there is no need for students to request refunds.

Have additional questions? Visit our FAQ page or call The Depot at 888-588-6083.

 

Wildcat Pay Portal Log-In for Students and ACU Employees

  • Log in using your myACU email ID and password
  • Complete the sign up steps

Wildcat Pay Portal Log-In for Authorized Users

  • Your student will need to enroll you as an authorized user.
  • Authorized users will then receive a separate log-in user name and password