Billing Discrepancies and Returns

Cardholders are responsible for resolving discrepancies directly with the merchant and requesting that any credit or additional charges be generated for the next billing cycle.  If you are unable to resolve a discrepancy, you must fully document the situation, process the dispute form on SDOL and contact the bank.  Such claims must be filed in writing within 60 days, acknowledged by JPMorgan Chase within 30 days, and resolved within 90 days of the original transaction date.  When you have returned an item you are also responsible for assuring that a credit appears.