Lost or Stolen PCard

If a PCard is lost or stolen, the cardholder must immediately notify JPMorgan Chase, University Purchasing or Accounts Payable by calling:

 

JPMorgan Chase Customer Service

Phone #:  (888) 508-0795
Fax #:      (888) 297-0785
Email:       CCS-Public-Sector@chase.com

 

ACU Purchasing Card Maintenance/Account Allocation

Sandra Hall
University Purchasing Manager & Purchasing Card Administrator

Geoff Klafter
University Purchasing Assistant

ACU Box 28202
Phone #:  (325) 674-2246
Fax #:      (325) 674-6731
Email:       pcardhelp@acu.edu or purchasing@acu.edu

 

ACU Purchasing Card Payments/Statement/Account Allocation

Lisa Flores
Accounts Payable Manager & Purchasing Card Administrator

Ginny Bolin
Accounts Payalbe Administrator

ACU Box 29110
Phone #:  (325) 674-2785
Fax #:  (325) 674-2927
Email:   pcardhelp@acu.edu or aphelp@acu.edu

pcardhelp@acu.edu

 

Helpful information needed when reporting should include:

1.  Cardholder Name
2.  PCard Account Number
3.  Estimate date of Loss/Stolen
4.  A list of last transactions made
5.  Any other pertinent information

 

Replacement Card

A replacement card should arrive within seven (7) to ten (10) business days of the request for replacement.

If the original PCard is found after it has been replaced, the cardholder should cut up the original PCard and trash it.

 

Termination of Cardholder

In the case of termination of a cardholder the PCard account will need to be closed.  University Purchasing or Accounts Payable must immediately be notified.  The PCard should be cut up and trashed.