If a PCard is lost or stolen, the cardholder must immediately notify JPMorgan Chase, University Purchasing or Accounts Payable by calling:
JPMorgan Chase Customer Service
Phone #: (888) 508-0795
Fax #: (888) 297-0785
Email: CCS-Public-Sector@chase.com
ACU Purchasing Card Maintenance/Account Allocation
Sandra Hall
University Purchasing Manager & Purchasing Card Administrator
Geoff Klafter
University Purchasing Assistant
ACU Box 28202
Phone #: (325) 674-2246
Fax #: (325) 674-6731
Email: pcardhelp@acu.edu or purchasing@acu.edu
ACU Purchasing Card Payments/Statement/Account Allocation
Lisa Flores
Accounts Payable Manager & Purchasing Card Administrator
Ginny Bolin
Accounts Payalbe Administrator
ACU Box 29110
Phone #: (325) 674-2785
Fax #: (325) 674-2927
Email: pcardhelp@acu.edu or aphelp@acu.edu
Helpful information needed when reporting should include:
1. Cardholder Name
2. PCard Account Number
3. Estimate date of Loss/Stolen
4. A list of last transactions made
5. Any other pertinent information
Replacement Card
A replacement card should arrive within seven (7) to ten (10) business days of the request for replacement.
If the original PCard is found after it has been replaced, the cardholder should cut up the original PCard and trash it.
Termination of Cardholder
In the case of termination of a cardholder the PCard account will need to be closed. University Purchasing or Accounts Payable must immediately be notified. The PCard should be cut up and trashed.
