Fraud

If there is suspicion of fraud, the cardholder must immediately notify JPMorgan Chase and University Purchasing or Accounts Payable by calling:

JP Morgan Chase Customer Service

For 24 Hour Card Member Service call 800-890-0669. From outside the U.S. call 847-488-3768. For Fraud Division assistance call 866-300-4911.

For ACU PCard Administrative assistance please email pcardhelp@acu.edu, or call 673-2246 or 674-2774.

Smart Data On-line (SDOL): https://sdol.mastercard.com/jpmorganchase

ACU Purchasing Card Maintenance/Account Allocation

Sandra Hall - University Purchasing Manager & Purchasing Card Administrator

Geoff Klafter - University Purchasing Assistant

ACU Box 28202
Phone: 325-674-2246
Fax: 325-674-6731
Email: pcardhelp@acu.edu or purchasing@acu.edu

ACU Purchasing Card Payments/Statement/Account Allocation

Meredith Morgan - Accounts Payable Manager & Purchasing Card Administrator

ACU Box 29110
Phone: 325-674-2785
Fax: 325-674-2927
Email: pcardhelp@acu.edu or aphelp@acu.edu

MasterCard and JPMorgan Case do not request credit card or personal information through email requests. Please be cautious of emails requesting personal information. If you receive an e-mail that appears to be from Chase and asks you to enter your account number or personal information into the e-mail or on a non-secure web page, it is probably a fraudulent e-mail. Please do not respond.

If you believe that you have provided personal or account information in response to a fraudulent e-mail or Web Site, please do the following:

  • Call JPMorgan Chase Customer Service
  • Call and email PCard Administrators as soon as possible
  • Request to close your account and open a new one
  • Look over all your transactions; report any discrepancies

Note: It is the responsibility of the approving department head to ensure that fraud does not occur by a cardholder being reimbursed through other means for item purchased on the PCard.

JPMorgan Chase is committed to maintaining a safe environment for its community. Protecting the security of your account and of the Chase network is their primary concern. In this respect, as a preventative measure, they have revised account information data in order to assure that the most advanced security techniques and anti-fraud teams regularly screen the Chase system for any unusual activity. By doing so Chase has taken measures one step further, you will have multiple secured log-in questions.