Tracking Mail and Shipments

We highly recommend that you get the carrier and tracking number from the shipper or sender. Without this information, we cannot check the carrier's or our records.

We maintain records of all the numbered incoming mail and shipments that we process at ACU. The call notices for delivered, returned or forwarded items are kept for two years. To inquire about an item, contact us at ums@acu.edu or 674-2530. We will need to know the carrier, tracking number, date mailed or shipped and the name and address of the recipient.

The Postal Service's Web site has the following information available:

• Express Mail, Global Express Guaranteed and Global Express Mail – Tracking and delivery information is available.
• Certified, Delivery Confirmation, Registered and Signature Confirmation – Only delivery information is available.  This information is not available for all destinations.
• Insured and Return Receipt for Merchandise – Even though numbered, mail sent with these services cannot be tracked in transit nor is delivery information available on-line.

A claim for lost mail may be filed with the Postal Service after 15 days (registered) and 60 days (all other services) from the date of mailing. The claim must be filed by the sender at their local post office.

Small Package Carriers

You can track all shipments from these carriers, if you have the tracking number:

 

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