ACU ALERT Frequently Asked Questions (FAQ)
General FAQs:
Q: What is ACU ALERT?
A: ACU ALERT is an emergency notification system that allows Abilene Christian University to quickly deliver urgent information via text message and/or email.
Q: What is e2Campus?
A: ACU ALERT is powered by the e2Campus mass notification system. The e2Campus system allows designated university officials to send critical messages to the mobile phones, email, and/or pagers of ACU ALERT subscribers.
Q: Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?
A: No. ACU ALERT and e2Campus enforces a ZERO SPAM policy that clearly prohibits unsolicited messages. The contact information of ACU ALERT subscribers cannot be given/sold to third party marketers.
Q: Will this cost me anything?
A: ACU ALERT is a free service offered to all ACU students, faculty and staff. Depending on the wireless carrier provider, you may be charged a nomimal fee (approximately $ .10/message) to receive text messages. For those with unlimited text messaging plans, there would be no additional charge.
Q: Will I be able to respond back when I receive an emergency alert?
A: No. ACU ALERT is a one-way communication system.
Q: What do I do if I need help immediately?
A: Call 9-1-1. Again, ACU ALERT is a one-way communication system only. If you find yourself in the midst of an emergency, call 9-1-1 immediately.
ACU ALERT/E2Campus Account FAQs
Q: Why do I need to login twice to get to my ACU ALERT account?
A: ACU requires your email username and password for login to ensure that you are affiliated with the university in some way. However, for security/privacy purposes, e2Campus uses their own set of usernames and passwords for access to their system. This keeps the university from sharing usernames and passwords with outside vendors.
Q: What if I get a new cell phone number or email address?
A: If your contact information changes, just log into your account using your e2Campus account name and password. Follow the instructions for changing or updating your account settings.
Q: How do I opt-out (remove myself) from receiving e2Campus alerts?
A: To opt-out, simply log into the e2Campus system (with your e2Campus username and password) and change your account preferences for e2Campus alerts for ACU. You may opt-out of email alerts only, text message alerts only, or the entire service.
Q: Can I choose how I receive notifications?
A: Yes. During the registration process, you are given an opportunity to choose whether you want to receive notifications via cell phone text message or by email. You can also specify one additional contact number and email address.
Enrolling in ACU ALERT
Q: How do I sign up for ACU ALERT?
A: If you are a student or employee you may sign up through the ACU ALERT web site to sign up for e2Campus. Log into the ACU ALERT site with your email username and password and follow the simple setup process. Once you are finished, the system will send you a test message to ensure you have correctly entered your information.
Q: Do I need to install software on my phone?
A: No. e2Campus uses industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.
Q: Will I be notified before my account expires?
A: Yes. You will be notified via text message or by email that your account is nearing expiration. You will be directed to log into ACU ALERT to choose a new opt-out date.
Q: Does the service work on multiple cell phone networks?
A: Yes. e2Campus is a cross-carrier service.
Troubleshooting for ACU ALERT
Q: What can I do if I didn't get the verification/validation code that was sent by e2Campus when I signed up for ACU ALERT?
A: Log into the ACU ALERT site and check your phone number and provider. If your phone number or provider is incorrect, then click on "Change Status" to update and resend a validation code. If you still do not receive a code, check with your provider as to the details of your service or plan.
