Student Complaint Policy

The university has established formal policies and processes to handle written student complaints and appeals. Generally the policies encourage students to resolve concerns at the initial level of concern when possible, i.e. working with the faculty member or department chair to resolve an academic issue.

To file a complaint or appeal, please select from the list below:

A. Student Athlete Financial Aid – Information about the nonrenewal of a student athlete’s financial aid award may be found in the ACU Student Athlete Handbook.

B. Title IX – Title IX information is included in the University’s Title IX website and in the Policy Statement on Sexual Harassment and Assault.

C. Student Life – Information regarding disciplinary decisions, harassment, discrimination, residence hall assignments, the residence hall living/learning experience and parking citations may be found in other sections of the Student Handbook.

D. Alpha Services – Guidelines regarding student accommodations by Alpha Services may be found in the Alpha Scholars Program Student Handbook.

E. Grades – The policy regarding grade appeals processes for undergraduate students may be found in the undergraduate section of the ACU Catalog. Grade appeals for graduate students may be found in the graduate section of the ACU Catalog.

F. Academic integrity -- Academic integrity appeals may be found in the Academic Integrity Policy.

G. University employee violations of policy or law -- Reporting processes for financial improprieties, illegal practices or policy violations committed by university employees or agents may be found in the University’s Whistleblower Policy.

H. Academic policy or syllabus -- A student alleging that a faculty or staff member has treated the student unfairly in regard to his or her academic work in a course for which he or she was registered by either:

  1. violating university academic policy OR
  2. violating course policy as stated in the syllabus

may complain of such alleged unfair treatment using the Student Complaint Policy.

Academic policies are listed in the ACU Catalog, in the ACU Faculty Handbook and on the ACU website.

All student complaints must first be addressed internally. If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the regulatory agency in the state in which he or she is receiving instruction and/or the institution's accrediting agency. Contact information for these agencies is below:

Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788

President, Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097

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